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The owner went above and beyond to help me with making the right choice of bat sizes, finding and procuring an out-of-stock bat combo and timely correspondence through text messages. HIGHLY recommend this company!! Thank you.
Love the service we have received from The Bat Flip Shop! We will purchase our gear from here from now on because the owner, Steven, is such a warm, kind, and helpful person. We love the philosophy, “let the kids play!”….he truly cares about the youth sporting community and wants to help all kids be supported and succeed. Thank you so much!
Customer service was A++. I ordered a catcher's gear set for my daughter. Turns out, the one I ordered wasn't in stock, but the owner went out of his way to piece a set together from other places and fill my order correctly and quickly. Outstanding experience and will definitely use this company again!
Great Customer Service
I had trouble with a product shipping and they were quick to call the company and get the order shipped out fast. They also refunded the extra money I had spent of shipping when the product took longer to arrive. Overall great experience!
by Laura C
The team at batflip shop.com was truly amazing. My son needed new catchers gear and we couldn’t find anything. They went out of their way to put together a lot from individual pieces. Best customer service I’ve seen in a long time.
Our experience with BFS was excellent. Their customer service was above and beyond. We were searching for new softball catcher gear in a season of low stock and the BFS sent us personal texts to help guide and find the specific gear we were wanting. Once we secured the purchase, we received it in 2 days! We will definitely be sharing this resource and continue being customers of BFS!
ordered a glove, paid extra for express shipping. package arrived and it was the wrong glove. I emailed customer service, and Steven reached out to me and rush shipped the correct glove to me without any issues. would purchase from them again.
by larry swift
AWESOME PRODUCT!!!…ALL-STAR CATCHERS GEAR IS TOP QUALITY!!!!
AND AWESOME SERVICE FROM BATFLIP.COM!!
QUICK REPLIES TO ANY QUESTIONS!!
I was searching for a difficult to find bat this season and bat flip shop had one available with a 4-6 week shipping timeline. My son really wanted the bat so I went with it (it wasn’t even available to buy on other sites). At four weeks I thought I would check on status by emailing from my order email. I thought a response would likely be automated if I got one at all. To my amazement, I got a nearly immediate response from Steven from a personal email. He was honest and said he was hoping the following week he would know more. Then within the week he proactively called me on my cell phone to tell me he wasn’t sure how much longer it would be but that he personally found me the bat from a competitor. He reached out to the competitor store and checked to make sure it was available and waited on the phone with me while I checked out with the bat from another site. He then refunded my order promptly. I’d never heard of batflip and I’m always a little hesitant to make big purchases online from unknown sites. Let me tell you that this service left me thinking “who does this?…giving business to a competitor because they want me to have that bat!” I have three kids and buy a lot of bats. Batflipshop.com will always be my go-to moving forward. Unbelievable service! Thank you Steven! I appreciate you!
by AC Watkins
Can I just say ..WOW! My son really wanted the Demarini Voodoo One baseball bat. He came across your site. I was skeptical of ‘pre-ordering’ through a site I’d never heard of. I did a little research and saw good things. Who knew that your customer service would be outstanding as well, as you emailed to remind me it was a pre order. I asked the possible wait time. You stated Demarini said 5-10 weeks. You gave me a little hope of sooner as you get bats in frequently. I expected (and hoped) to have it by spring. Well, we just got it and I’m in awe. You are a great company and I look forward to letting others know about you. We will definitely be purchasing from you again in the future. I just thought I’d let you know how happy we were.
Take care and best of luck with your successful business!
by J. Esler
Just ordered another bat. Picked up another axe bat and again amazing customer service. Steven was responsive to my questions, directed me to the best option, and got it handled quick. Love bat flip shop!! will continue to oreder our bats through them
by Ekstrum Boys
Batflipshop was awesome to work with. We unfortunately ordered a bat that sold out and was no longer being manufactured. Batflipshop reached out and offered us any bat we wanted as a replacement for the inconvenience. The bat shipped in excellent condition expeditiously!
by Glenn Gohlke
I needed a new bat because my ghost bat kept breaking and I had to return it a million times. Thankfully, Steven from the bat flip shop asked me questions about my needs and he quickly helped zero in on the mizuno carbon bat. It has great pop and I’m already getting more playing time on my high school team because I’m hitting well with this new bat! I was in a slump before so I feel like this is the edge I needed. Great customer service!! Thank you so much!!!
Apr 19, 2023
Steven was amazing, I was looking for a bat that was on backorder everywhere and I was very skeptical they actually had it although the site showed in stock. I called and he personally walked out and grabbed the bat to ensure it was accurate. I then paid for expedited shipping and typically online sales take a couple days to process but I have already received an email with tracking and going to be here tomorrow. For LL, all stars or travel ball, we will absolutely give them our business for both my baseball boys and the teams I coach!!
by Ekstrum Boys
This may be the first online review I’ve ever written, but this company deserves a 5 star written review. I looked EVERYWHERE for a specific bat. The only website that had it was BatFlip. I used the chat feature on the site to inquire if this bat really was in stock (as it was out of stock on all other sites). I got a prompt reply that the bat was indeed in stock. I was still skeptical but went ahead with the payment. To my surprise (and my son’s delight) the bat arrived in approximately 10 days. Thank you BatFlip.
Great customer service!!! We received catchers gear that was impossible to find anywhere else! I will be shopping here for all of my sons baseball equipment.
by Sam B
Owner personally reached out to make sure I knew my order was a presale and approximate wait time. Wait time ended up being much shorter than what was expected and shipping was fast. I was so impressed by the hands on customer service of this company. I would absolutely recommend and they will have my continued business!! And my son is in love with his new bat!
by Jamie Yates
They made sure my son received his new bat before Christmas. The bat was a high demand bat and they delivered-at a fair price point. They answered my email questions right away too! Great customer service. I will definitely be purchasing from them again!
Batflip went above and beyond my expectations! It was very refreshing to see in a business. I will definitely shop here again!
Received the order in record time considering it was not available at other stores. This is my first time buying from batflip shop and I am very pleased with the service. I would buy from them with no concern in the future.