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The most frequently asked questions are below, if you still need help then please contact us at Dugout@thebatflipshop.com or click the Chat Button
We consider our customers Family, just as on the field. Our old-school customer service is above anyone else, check our reviews on Trust Pilot, we do things that most stores won't do.
We run the most accurate Pre-Order Program out there, Our estimated shipping dates are accurate, not just darts thrown at a board. We also partner with 5 other Dealers across the country to help fill our orders quickly and to give us an expanded inventory without having to warehouse a ton of product, keeping our prices competitive.
The biggest reason, we care about the kids, is that is what we are about! Over time as we gain your trust, we will build more programs, sponsor more players, and equipt every player we can with the equipment they need.
PRE-ORDER AND CUSTOM BAT POLICY
ADVANTAGES WHEN YOU PREORDER-NO GAMES AND NO HIDDEN AGENDA
Of course! Come back here for all Discount codes. we add or change them monthly.
Code- Starplayers25: $25 off specific products throughout the store. Minimum purchase of $250.
Code-Jugs100- $100 off all Jugs Collection over $500
Yes please do! We highly recommend hitting the Chat Button and asking us if the product is in stock! you may also want to ask if it shows out of stock to be safe. Our inventory changes quickly and sometimes we can't keep up with updating the system. This also prevents receiving the dreaded order canceled email.
ABSOLUTELY!! We Partner with 5 other Dealers across the country and we share inventory. So no matter what you are looking for Hit the Chat Button and ask. It is very helpful if you have a screenshot and model # before asking. Sometimes there is a small fee for us to find the item you are looking for, but never more than $50.
The best way to change your order is to email us at Dugout@thebatflipshop.com or hit the Chat Button. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Once we or our partner store receives your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
We accept VISA, MasterCard, American Express, and Discover. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
We also accept Venmo and Apple Pay, Hit Chat Button for instructions.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact the carrier directly as once it leaves our store it is their responsibility. If you get the run around contact our support team and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support team to check if it's eligible for replacement.
Not, We only sell a new product so our customers have their full warranties intacked.
We do price match with these conditions:
Sometimes email communications can end up in your spam folder if you are a first-time customer, please check there before asking for assistance. If that fails let us know and we can resend the notification.
Absolutely! We place orders for shirts and hoodies all the time, so just let us know the color and sizes you want and we will order it for you to be printed. Special orders like that usually take about 14 days or less. Price remains as is on the website unless you want XXL or larger, changing the logo color is also another charge unless we are already doing the print with the color you want.
Our logo and slogans are trademarked and we will press charges against anyone who tries to use anything from our website.
No, we do not accept P.O.s at this time, We do offer the Shop Pay option on most products with no interest payments.